Privacy Policy

Last updated: April 2026

Marlwood Planning Intelligence ("Marlwood", "we", "us", "our") is committed to protecting your privacy in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. Information We Collect

We may collect the following types of personal information:

Name and email address (via account registration)
Property search queries and saved property data
CRM data you enter (client names, contact details, notes)
Payment and billing information processed via Stripe
Usage data (pages visited, features used)

2. How We Use Your Information

We use your personal information to:

Provide and improve the Marlwood platform and its features
Process payments and manage subscriptions
Communicate with you about your account or support requests
Comply with legal obligations

3. Third-Party Services

We use the following third-party services that may process your data:

Stripe for payment processing
Netlify for hosting and authentication
Anthropic for AI-powered planning consultation
ArcGIS / Queensland Government for property and planning data

4. Data Storage and Security

Your data is stored securely on Netlify's infrastructure. We implement industry-standard security measures including authentication, encrypted connections (HTTPS), and access controls to protect your personal information.

5. Your Rights

Under the Australian Privacy Principles, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your account and associated data
Lodge a complaint about our handling of your information

6. Cookies

We use essential cookies for authentication and session management. We do not use third-party tracking cookies.

7. Changes to This Policy

We may update this policy from time to time. Significant changes will be communicated via the platform or email.

8. Contact Us

If you have questions about this privacy policy or wish to exercise your rights, please contact us at our email.